30 Day TrialUpdated a month ago

30-Day Money-Back Guarantee

We want you to feel confident in your purchase, which is why we’ve got you covered with our 30-day money-back guarantee. This policy is designed to ensure your satisfaction while offering a risk-free shopping experience.

Why We Offer This Guarantee

We believe in the quality of our products and want you to enjoy them without hesitation. Our guarantee gives you the freedom to try our products in the comfort of your home, knowing you can return them if they don’t meet your expectations.

How It Works

1. Start Date

Your trial period begins 30 days from the date of delivery—plenty of time to test your purchase.

2. Condition Requirements

To qualify for a refund, returned items must meet the following criteria:

Lightly used and in like-new condition.

Free of any pee, poop, blood, dirt, or other contaminants.

No structural damage.

Original Packaging (or professionally packaged). 

3. Return Shipping Fee

A flat $50 fee will be deducted from your refund to cover return shipping. We handle the rest!

4. Refund Processing Time

5. No Returns After 30 Days

To keep things fair and simple, returns are not accepted after the 30-day trial period ends.

Risk-Free Shopping

If your purchase doesn’t meet your needs or expectations and you meet the above requirements, we’ll issue a full refund (minus the return shipping fee).

*This applies to the lower 48 only. 

To initiate a return click here.

All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be completed. During periods of high production volume, processing times may exceed thirty (30) days.

The inspection process is required to verify the condition of the product, confirm eligibility under Impact’s return policy, and ensure compliance with quality and safety standards. Products that fail to meet inspection criteria may be denied a refund at Impact’s sole discretion.

Upon approval, refunds will be issued to the original payment method within seven to ten (7–10) business days.

All associated shipping charges, handling fees, and any applicable restocking fees are non-refundable and remain the responsibility of the customer, unless otherwise required by law or expressly agreed to in writing by Impact.