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Returns & Exchanges


Do you allow exchanges?

Yes, we can exchange your crate for another model or size for free. You can find more details here.

Do I need to keep any of the packing materials?

Yes, you will need to return or exchange your crate by shipping it in its original packaging.

Do I need to pay for return shipping back to Impact Dog Crates?

If you are returning your crate for a refund, you will need to pay for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within the contiguous 48 States.

How do I return my order?

This rarely happens, but if it does please use our Return Portal.

What is lease to own?

We are glad you asked! Lease to own means that you make recurring payments for the use of the products you have selected. You have no long term obligation to continue leasing, and can return the product to Katapult at any time with no further obligat

How do I return the products from my Katapult lease purchase agreement?

Customers have the right to return their product within 30 days of receipt of their product or such other deadline as stated in your return policy and receive a refund of applicable money paid with the exclusion of the initial $45 payment unless refu

What is your return policy?

Please see our Policy Page.