If you are returning your crate for a refund, you will need to pay for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within the contiguous 48 States.
Yes, you will need to return or exchange your crate by shipping it in its original packaging.
We ship standard ground (UPS & FedEx) for all crates minus our Great Dane crates (54" Collapsible and 48" (Great Dane + tall) ). Please note, with some larger shipments your order may ship LTL Freight. If you order a crate and accessories they may sh
For orders shipping FedEx or UPS, you do not need to be home for delivery. If you ordered a large amount of crates and it shipped LTL Freight you will need to schedule an appointment for delivery. This can be set up with the tracking information we e
Shipping times may take up to 7-10 business days depending on your location from our warehouse (located in Hayden, Idaho).
Yes, please contact us for a quote.
Shipping is FREE if your order is over $1,000 and if your shipping address is within the contiguous United States. There are additional shipping costs to Alaska and Hawaii.
Yes, we can ship to Alaska and Hawaii. There is an additional shipping cost added during checkout.