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Shipping & Delivery


Do I need to pay for return shipping back to Impact Dog Crates?

If you are returning your crate for a refund, you will need to pay for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within the contiguous 48 States.

Do I need to keep any of the packing materials?

Yes, you will need to return or exchange your crate by shipping it in its original packaging.

Which shipping carriers do you use?

We ship standard ground (UPS & FedEx) for all crates minus our Great Dane crates (54" Collapsible and 48" (Great Dane + tall) ). Please note, with some larger shipments your order may ship LTL Freight. If you order a crate and accessories they may sh

Do I need to be home for delivery?

For orders shipping FedEx or UPS, you do not need to be home for delivery. If you ordered a large amount of crates and it shipped LTL Freight you will need to schedule an appointment for delivery. This can be set up with the tracking information we e

How long does shipping take?

Shipping times may take up to 7-10 business days depending on your location from our warehouse (located in Hayden, Idaho).

Do you ship internationally?

Yes, please contact us for a quote.

How much does shipping cost?

Shipping is FREE if your order is over $1,000 and if your shipping address is within the contiguous United States. There are additional shipping costs to Alaska and Hawaii.

Can you ship to Alaska and Hawaii?

Yes, we can ship to Alaska and Hawaii. There is an additional shipping cost added during checkout.