Do I need to pay for return shipping back to Impact Dog Crates?Updated 8 days ago
Return Policy
To initiate a return please fill out our Return Form
We offer a 30-day money-back guarantee for a risk-free shopping experience. Your trial begins upon delivery, allowing you to test our products at home. To qualify for a refund, items must be lightly used, in like-new condition, and free from contaminants or structural damage.
A return shipping fee of $50 applies per returned item.
All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be completed. During periods of high production volume, processing times may exceed thirty (30) days.
The inspection process is required to verify the condition of the product, confirm eligibility under Impact’s return policy, and ensure compliance with quality and safety standards. Products that fail to meet inspection criteria may be denied a refund at Impact’s sole discretion.
Upon approval, refunds will be issued to the original payment method within seven to ten (7–10) business days. All associated shipping charges, handling fees, and any applicable restocking fees are non-refundable and remain the responsibility of the customer, unless otherwise required by law or expressly agreed to in writing by Impact.
Non-Returnable Items
The following items are non-returnable and not eligible for refund:
Customized or special-order products (including engraved or modified crates).
Final sale or clearance items.
Products returned in heavily used, damaged, or altered condition.
Products returned with missing components.
Any product returned beyond the designated return window, unless required by law.
- Free gifts are not eligible for return or replacement unless covered under a manufacturer defect. We’re happy to assist with any warranty-related concerns, but these items fall outside of our standard return and exchange policy.
Impact reserves the right, at its sole discretion, to determine the eligibility of any product for return or refund.
*Please note the 54" collapsible does not fall under the 30 Day Risk-Free Trial.