Do you allow exchanges?Updated 7 days ago

Exchange Policy

To initiate an exchange please fill out our Return Form 

We allow one free product exchange per order for customers located in the United States.

Exchange must be claimed within 30 calendar days of receiving the product. To be valid for an exchange, the product must be returned in original condition including manufacturer packaging, tags, and documentation. Exchanges will be refused if items arrive used or damaged due to improper packaging. Please ensure your product is carefully packaged.

• Impact will allow one free exchange per order. (Customer will be responsible for any upgraded cost of the new product.)

• Customer must have a valid shipping address located within the contiguous 48 United States to be eligible for free product exchange.

• Product must be clean and undamaged, free of dings, dents, and scratches.

• Product must have original packaging to be valid for an exchange.

• Must be claimed within 30 days of receiving the product.

• Customers located outside of the contiguous 48 United States may initiate an exchange; however, the customer will be responsible for paying return freight shipping charges and duties/taxes associated with the exchange process. The customer is also responsible for paying freight shipping and associated duties/taxes of the replacement product to the customer.

Additional Exchange Terms

All exchanges are subject to inspection and approval by Impact. Exchange requests will not be processed until the original product has been received at our facility, inspected, and deemed eligible under Impact’s policies. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be completed. During periods of high production volume, processing times may exceed thirty (30) days.

Replacement products will not ship until inspection is complete and the exchange has been approved. If the requested replacement product is unavailable or discontinued, Impact reserves the right to issue a refund or offer an alternative product at its discretion