Do you allow exchanges?Updated 3 days ago
Exchange Policy
To initiate an exchange please fill out our Return Form
We allow one free product exchange per order for customers located in the United States.
Request an eligible standard exchange within 10 days after delivery. Lightly used products are eligible if they are clean, free from contaminants, undamaged, in like-new condition, and complete with all original hardware, components, tags, and documentation. Original manufacturer packaging is required. Exchanges will be refused if items arrive damaged due to improper packaging. Please ensure your product is carefully packaged.
Impact will allow one free exchange per order. (Customer will be responsible for any upgraded cost of the new product.)
Customer must have a valid shipping address located within the contiguous 48 United States to be eligible for free product exchange.
Product must be clean and undamaged, free of dings, dents, and scratches.
Product must have original packaging to be valid for an exchange.
An eligible standard exchange must be requested within 10 days after delivery.
Customers located outside of the contiguous 48 United States may initiate an exchange; however, the customer will be responsible for paying return freight shipping charges and duties/taxes associated with the exchange process. The customer is also responsible for paying freight shipping and associated duties/taxes of the replacement product to the customer.
Additional Exchange Terms
Exchanges require Impact approval. The replacement product ships immediately after exchange approval, without waiting for receipt or inspection of the original product. Submitting a request alone does not authorize shipment. The original product remains subject to inspection. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be completed. During periods of high production volume, processing times may exceed thirty (30) days.
Drop off the original product with the carrier within 10 days after the exchange label is issued. If the original is not dropped off within that time, the full amount of the replacement item will be charged. This deadline is separate from the 10-day exchange-request deadline after delivery. If the requested replacement product is unavailable or discontinued, Impact reserves the right to issue a refund or offer an alternative product at its discretion