How long does it take for a refund to be processed?Updated 2 days ago

All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be completed. During periods of high production volume, processing times may exceed thirty (30) days.
The inspection process is required to verify the condition of the product, confirm eligibility under Impact’s return policy, and ensure compliance with quality and safety standards. We will not refuse a returned shipment because of condition or packaging issues. A higher restocking fee may apply based on severity following staff review; contact customer support to confirm the applicable amount. Receiving the shipment does not guarantee a refund. The dog-damage exception for an otherwise eligible 30-day crate trial remains unchanged.
Upon approval, refunds will be issued to the original payment method within seven to ten (7–10) business days.
All associated shipping charges, handling fees, and any applicable restocking fees are non-refundable and remain the responsibility of the customer, unless otherwise required by law or expressly agreed to in writing by Impact.

Non-Returnable Items
The following items are non-returnable and not eligible for refund:
Customized or special-order products (including engraved or modified crates).
Final sale or clearance items.
Products returned in heavily used, damaged, or altered condition, except that dog-caused damage is permitted for an otherwise eligible 30-day crate trial return.
During an eligible 30-day crate trial beginning on delivery, you may return your crate even if your dog has damaged it, whether or not you purchased Dog Damage Protection. This exception applies only to dog-caused damage in an eligible trial return. Original packaging, cleanliness, completeness, deadlines, applicable fees and inspection still apply. Secondhand and Tarter crates are not eligible for the trial. Exchange conditions are unchanged.
Products returned with missing components.
Any product returned beyond the designated return window, unless required by law.
Impact reserves the right, at its sole discretion, to determine the eligibility of any product for return or refund.