What is your return policy?Updated a month ago
Return Policy:
To initiate a return click here.
Impact Dog Crates products are warranted to be free from defects in materials or workmanship for life to the original owner from the date of purchase from Impact Dog Crates. If you have purchased an IMPACT DOG CRATE from a third party all warranties must go through the third party seller. We do NOT warranty dog damage on our stationary or collapsible dog crates. Warranties cannot be transferred and are only valid for the original purchaser. Must provide PROOF of purchase for warranty to be valid. Paint is not covered under the warranty policy.
We will, at our sole discretion, repair or replace any components that fail in normal use. In most cases, we will send replacement parts that you as the consumer will need to install. Such repairs or replacement will be made at no charge to you for parts, you shall be responsible for any transportation charges for returning the products. Replacement products may be new or refurbished at our discretion. Scratches into the powder coat is considered cosmetic damage and generally does not fall under warranty. If you have any questions in regards to a warranty claim, feel free to contact our customer support team.
This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Impact Dog Crate; or (v) damage to a product that has been modified or altered without the prior written permission of Impact Dog Crate.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. Subject to applicable law, in no event shall our liability exceed the purchase price of the product purchased.
Return Policy / 30 Day Trial:
Please visit our Return & Exchange page.
To initiate a return please fill out our Return Form
We offer a 30-day money-back guarantee for a risk-free shopping experience. Your trial begins upon delivery, allowing you to test our products at home. To qualify for a refund, items must be lightly used, in a like-new condition, and free from contaminants or structural damage. A $50 return shipping fee applies, and refunds are processed within 7–10 business days of item inspection. Returns are not accepted after 30 days.
All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be completed. During periods of high production volume, processing times may exceed thirty (30) days.
The inspection process is required to verify the condition of the product, confirm eligibility under Impact’s return policy, and ensure compliance with quality and safety standards. Products that fail to meet inspection criteria may be denied a refund at Impact’s sole discretion.Upon approval, refunds will be issued to the original payment method within seven to ten (7–10) business days.
All associated shipping charges, handling fees, and any applicable restocking fees are non-refundable and remain the responsibility of the customer, unless otherwise required by law or expressly agreed to in writing by Impact.
Non-Returnable ItemsThe following items are non-returnable and not eligible for refund:
Customized or special-order products (including engraved or modified crates).
Final sale or clearance items.
Products returned in heavily used, damaged, or altered condition.
Products returned with missing components.
Any product returned beyond the designated return window, unless required by law.
Impact reserves the right, at its sole discretion, to determine the eligibility of any product for return or refund.
If your purchase meets these conditions, we’ll issue a full refund minus the shipping fee.
*Please note the 54" collapsible does not fall under the 30 Day Risk-Free Trial nor our standard return policy.