What should I do after I've shipped my return?Updated 2 days ago

All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be completed. During periods of high production volume, processing times may exceed thirty (30) days.

The inspection process is required to verify the condition of the product, confirm eligibility under Impact’s return policy, and ensure compliance with quality and safety standards. We will not refuse a returned shipment because of condition or packaging issues. A higher restocking fee may apply based on severity following staff review; contact customer support to confirm the applicable amount. Receiving the shipment does not guarantee a refund. The dog-damage exception for an otherwise eligible 30-day crate trial remains unchanged.
Upon approval, refunds will be issued to the original payment method within seven to ten (7–10) business days.

All associated shipping charges, handling fees, and any applicable restocking fees are non-refundable and remain the responsibility of the customer, unless otherwise required by law or expressly agreed to in writing by Impact.