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<p>If you received the wrong item or have a missing item in your order, we request that you send photos of the product you received, including a photo of the QC Sticker, which should have a signature on it. In the case of missing screws for assembly, a similar process applies with an additional request to confirm the shipping address for the replacement hardware kit. We apologize for any inconvenience caused and are committed to rectifying the situation promptly.</p>

If you received the wrong item or have a missing item in your order, we request that you send photos of the product you received, including a photo of the QC Sticker, which should have a signature on it. In the case of missing screws for assembly, a

What should I do if I received the wrong or a missing item in my order?

Returns & Exchanges

My dog damaged the Collapsible crate. What do I do?

Are the airline rails required with a Collapsible Crate?

Does the Collapsible Crate have a warranty?

Can you fly with the Collapsible crate?

Can my dog destroy or escape the Collapsible Crate?

Does the Collapsible Crate come with smaller ventilation holes?

Does the Collapsible Crate rattle?

IATA Brackets

How do I assemble my Collapsible crate?

Collapsible Crate

I purchased the High Anxiety crate. What does this 10-year Dog Damage Warranty cover?

Can I order the High Anxiety Crate in a different color?

Is the High Anxiety Crate's air ventilation differ from other crate models?

Can I fly with the High Anxiety Crate?

Does the High Anxiety crate Collapse down?

How do I assemble my High Anxiety crate?

High Anxiety Crate

My dog damaged the Stationary Crate. What do I do?

Does the Stationary Crate have a removable tray?

What is the difference between the Stationary and High Anxiety crate?

How do I assemble my Stationary crate?

Stationary Crate

Do you cover dog damage?

What are the interior dimensions?

Do the crates get hot?

Do any crates have a removable tray?

Securing your Impact Dog Crate in a vehicle.

Can I make customizations or changes to a crate?

Do the crates provide sufficient ventilation?

When will it be back in stock?

What is the difference between the Stationary and Collapsible crate?

What types of products does the online shop offer?

What is the policy on visiting the warehouse to pick out crates?

Are there instructions available for assembling the crate and its accessories?

General Crate Questions

Crates

What is Affirm?

Why buy with Affirm?

Are there any interest or fees associated with Affirm loans (late fees)?

Does Affirm perform a credit check?

How does Affirm work?

Affirm Eligibility & Disclosure

What is Splitit?

How does Splitit work?

Does financing affect the warranty?

Financing

What is covered under the Lifetime Guarantee?

My dog damaged the Stationary or Collapsible crate. What do I do?

Do you sell replacement parts?

Policies

Lifetime Guarantee

Do you allow exchanges?

Do I need to keep any of the packing materials?

Do I need to pay for return shipping back to Impact Dog Crates?

How do I return my order?

What is lease to own?

How do I return the products from my Katapult lease purchase agreement?

What is your return policy?

How long does it take for a refund to be processed?

What should I do after I've shipped my return?

Can I ask for a refund if the returned item was delivered to you but I still haven't received my refund?

What size should I get for my dog?

Will this crate fit in my vehicle?

Sizing

Which shipping carriers do you use?

Do I need to be home for delivery?

How long does shipping take?

Do you ship internationally?

How much does shipping cost?

Can you ship to Alaska and Hawaii?

When will my crate ship out?

My crate shows delivered but has not arrived.

My crate arrived damaged what do I do?

What is the typical lead time from purchase to delivery for your products?

How can I track my order or inquire about delayed shipments?

Shipping & Delivery

How do I strap this crate to a vehicle?

How Impact Dog Crates Saved This Dog in a car crash

Crash Testimonials - Dogs' Lives Saved by Impact Dog Crates

Travel

🫡 20% OFF Military or First Responder

🤑 Where can I get a discount?

📦 Do you offer Wholesale discounts?

Can I combine discount codes?

Discounts

Washing Orthopedic products

Do all 4 wheels lock on the crate wheel cart?

Accessories

How do I become an affiliate?

Collaboration - Influencer

What should I do if I received the wrong or a missing item in my order?Updated a month ago