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What should I do if I received the wrong or a missing item in my order?Updated a month ago

If you received the wrong item or have a missing item in your order, we request that you send photos of the product you received, including a photo of the QC Sticker, which should have a signature on it. In the case of missing screws for assembly, a similar process applies with an additional request to confirm the shipping address for the replacement hardware kit. We apologize for any inconvenience caused and are committed to rectifying the situation promptly.

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