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<p style="box-sizing: border-box; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-weight: 400; letter-spacing: normal; line-height: var(--typeBaseLineHeight); font-size: 20px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px; color: rgb(38, 38, 38); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All crates ship out within 2- 4 days of placing your order.&#xA0;<p style="box-sizing: border-box; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-weight: 400; letter-spacing: normal; line-height: var(--typeBaseLineHeight); font-size: 20px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px; color: rgb(38, 38, 38); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-weight: 400; letter-spacing: normal; line-height: var(--typeBaseLineHeight); font-size: 20px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px; color: rgb(38, 38, 38); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your crate is ready, it will be shipped via FedEx or UPS, at which point you&apos;ll receive an email with tracking information to follow its journey to your doorstep.

All crates ship out within 2- 4 days of placing your order. Once your crate is ready, it will be shipped via FedEx or UPS, at which point you'll receive an email with tracking information to follow its journey to your doorstep.

When will my crate ship out?

Shipping & Delivery

My dog damaged the Collapsible crate. What do I do?

Are the airline rails required with a Collapsible Crate?

Does the Collapsible Crate have a warranty?

Can you fly with the Collapsible crate?

Does the Collapsible Crate rattle?

What are IATA Brackets?

Can my dog destroy or escape the Collapsible Crate?

Does the Collapsible Crate come with smaller ventilation holes?

How do I assemble my Collapsible crate?

How tall is the Collapsible crate when collapsed?

How much does the Collapsible crate weigh?

What are the dimensions of the Collapsible crate?

What is the small black bar for?

My collapsible crate did not come with thumb screws.

Collapsible Dog Damage Protection

Collapsible Crate

I purchased the High Anxiety crate. What does this Lifetime Dog Damage Guarantee cover?

Can I order the High Anxiety Crate in a different color?

Is the High Anxiety Crate's air ventilation differ from other crate models?

Can I fly with the High Anxiety Crate?

Does the High Anxiety crate Collapse down?

How do I assemble my High Anxiety crate?

What benefits does the High Anxiety Impact Crate offer for high-anxiety and escape artist dogs?

How much does the High Anxiety crate weigh?

What are the dimensions of the High Anxiety crate?

High Anxiety Crate

Do you cover dog damage?

What are the interior dimensions?

Do the crates get hot?

Do any crates have a removable tray?

Securing your Impact Dog Crate in a vehicle.

Can I make customizations or changes to a crate?

Do the crates provide sufficient ventilation?

When will it be back in stock?

What is the policy on visiting the warehouse to pick out crates?

Are there instructions available for assembling the crate and its accessories?

Do you make any donations or donate?

General Questions and Inquires

Do your crates have locks?

What do I do if I did not receive my Fi Collar?

Where is the Stationary crate?

Will my accessories ship in the same box as my crate?

General Crate Questions

Impact Dog Crates

What is Affirm?

Why buy with Affirm?

Are there any interest or fees associated with Affirm loans (late fees)?

Does Affirm perform a credit check?

How does Affirm work?

Affirm Eligibility & Disclosure

What is Splitit?

How does Splitit work?

Does financing affect the warranty?

Financing

What is covered under the Lifetime Warranty?

My dog damaged the Stationary or Collapsible crate. What do I do?

Do you sell replacement parts?

Policies

Lifetime Warranty

Do you allow exchanges?

Do I need to keep any of the packing materials?

Do I need to pay for return shipping back to Impact Dog Crates?

What is lease to own?

How do I return the products from my Katapult lease purchase agreement?

What is your return policy?

What should I do if I received the wrong or a missing item in my order?

How long does it take for a refund to be processed?

What should I do after I've shipped my return?

Can I ask for a refund if the returned item was delivered to you but I still haven't received my refund?

When will my crate ship out?Updated 9 hours ago