Please contact us, we will do our best to find a solution for you.

<span id="isPasted" style="color: rgb(59, 76, 87); font-family: &quot;DM Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please contact us, we will do our best to find a solution for you.

My dog damaged the Stationary Crate. What do I do?

The Stationary Crate doesn't have a removable tray, however you can unscrew the bottom if needed. In most cases, this isn't necessary for everyday cleaning.

<span id="isPasted" style="color: rgb(59, 76, 87); font-family: &quot;DM Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The Stationary Crate doesn&apos;t have a removable tray, however you can unscrew the bottom if needed. In most cases, this isn&apos;t necessary for everyday cleaning.

Does the Stationary Crate have a removable tray?

The High Anxiety Crate is built with double the thickness of aluminum for maximum strength. The door features reduced spacing and smaller circular ventilation holes for added security, along with a paddle latch (rather than a slam latch) and 4 additi

The High Anxiety Crate is built with double the thickness of aluminum for maximum strength. The door features reduced spacing and smaller circular ventilation holes for added security, along with a paddle latch (rather than a slam latch) and 4 additional butterfly latches on the front door for extra reinforcement. It&apos;s also the only crate in our lineup backed by a Lifetime Dog Damage Guarantee &#x2014; if your dog damages the crate, we&apos;ll send replacement parts or replace the crate entirely if it&apos;s no longer safe to use.

What is the difference between the Stationary and High Anxiety crate?

Please see this video for assembly instructions.

Please see <a href="https://www.youtube.com/watch?v=f1bDo3nbgsE" rel="noopener noreferrer" target="_blank">this video</a> for assembly instructions.&#xA0;

How do I assemble my Stationary crate?

Yes — we offer a lifetime manufacturer warranty on parts to the original owner against defects in materials or workmanship. If something goes wrong, we'll repair or replace the necessary parts and cover the parts cost — you just handle the shipping.T

Yes &#x2014; we offer a lifetime manufacturer warranty on parts to the original owner against defects in materials or workmanship. If something goes wrong, we&apos;ll repair or replace the necessary parts and cover the parts cost &#x2014; you just handle the shipping. The warranty doesn&apos;t cover dog damage, paint issues, or normal wear and tear like scratches, and it&apos;s non-transferable (proof of purchase required). However, you can purchase a 2-year Dog Damage Guarantee that protects against dog damage (not paint damage). For any warranty questions or claims, reach out to our customer support team.

Does the Stationary Crate have a warranty?

Home

Knowledge Base 

Stationary Crate

Impact Dog Crates

My dog damaged the Collapsible crate. What do I do?

Are the side rails required with a Collapsible Crate?

Does the Collapsible Crate have a warranty?

Can you fly with the Collapsible crate?

Does the Collapsible Crate rattle?

What are IATA Brackets?

Can my dog destroy or escape the Collapsible Crate?

How do I assemble my Collapsible crate?

How tall is the Collapsible crate when collapsed?

How much does the Collapsible crate weigh?

What are the dimensions of the Collapsible crate?

My collapsible crate did not come with thumb screws.

Collapsible Dog Damage Protection

Collapsible Crate

I purchased the High Anxiety crate. What does this Lifetime Dog Damage Guarantee cover?

Can I order the High Anxiety Crate in a different color?

Is the High Anxiety Crate's air ventilation differ from other crate models?

Can I fly with the High Anxiety Crate?

Does the High Anxiety crate Collapse down?

How do I assemble my High Anxiety crate?

What benefits does the High Anxiety Impact Crate offer for high-anxiety and escape artist dogs?

How much does the High Anxiety crate weigh?

What are the dimensions of the High Anxiety crate?

High Anxiety Crate

What is the Airline Dog Crate?

Can I fly with the Airline Dog Crate?

Is the Airline Dog Crate collapsible?

Does the Airline Dog Crate have a dog damage warranty?

My dog damaged the Airline Dog Crate. What do I do?

Are the Airline Rails included with the Airline Dog Crate?

Does the Airline Dog Crate have a warranty?

Can my dog destroy or escape the Airline Dog Crate?

Does the Airline Dog Crate come with smaller ventilation holes?

Does the Airline Dog Crate require assembly?

Is the Airline Dog Crate designed for air travel?

Airline Dog Crate

Is the Impact Dog Den door removable?

Is the Dog Den suitable for anxious or escape-prone dogs?

What sizes are available for the Dog Den?

How do I clean the Dog Den?

Does the Dog Den have a removable tray?

Can I fly with the Dog Den?

What is the Dog Den Warranty?

Does the Dog Den require assembly?

Impact Dog Den

What are the interior dimensions?

Do the crates get hot?

Do any crates have a removable tray?

Securing your Impact Dog Crate in a vehicle.

Can I make customizations or changes to a crate?

Do the crates provide sufficient ventilation?

What is the policy on visiting the warehouse to pick out crates?

Are there instructions available for assembling the crate and its accessories?

Do you make any donations or donate?

General Questions and Inquires

Do you cover dog damage?

Do your crates have locks?

What do I do if I did not receive my Fi Collar?

Will my accessories ship in the same box as my crate?

How do I access the Crate Training Course?

General Crate Questions

What is Affirm?

Why buy with Affirm?

Are there any interest or fees associated with Affirm loans (late fees)?

Does Affirm perform a credit check?

How does Affirm work?

Affirm Eligibility & Disclosure

What is Splitit?

How does Splitit work?

Does financing affect the warranty?

Financing

What is covered under the Lifetime Warranty?

My dog damaged the Stationary or Collapsible crate. What do I do?

Do you sell replacement parts?

Policies

Free Gifts

Lifetime Warranty

Do you allow exchanges?

Do I need to keep any of the packing materials?

Do I need to pay for return shipping back to Impact Dog Crates?

What is lease to own?

How do I return the products from my Katapult lease purchase agreement?

What is your return policy?

What should I do if I received the wrong or a missing item in my order?

How long does it take for a refund to be processed?

What should I do after I've shipped my return?

Can I ask for a refund if the returned item was delivered to you but I still haven't received my refund?