Please contact us, we will do our best to find a solution for you.

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My dog damaged the Stationary Crate. What do I do?

The Stationary Crate doesn't have a removable tray, however you can unscrew the bottom if needed. In most cases, this isn't necessary for everyday cleaning.

<span id="isPasted" style="color: rgb(59, 76, 87); font-family: &quot;DM Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The Stationary Crate doesn&apos;t have a removable tray, however you can unscrew the bottom if needed. In most cases, this isn&apos;t necessary for everyday cleaning.

Does the Stationary Crate have a removable tray?

The High Anxiety crate will have double the thickness of aluminum, welded and riveted, reduced bar spacing on the door and reduced 1/2" ventilation holes. It incorporates the use of a paddle latch rather than the slam latch and also includes 4 additi

<span id="isPasted" style="color: rgb(59, 76, 87); font-family: &quot;DM Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The High Anxiety crate will have double the thickness of aluminum, welded and riveted, reduced bar spacing on the door and reduced 1/2&quot; ventilation holes. It incorporates the use of a paddle latch rather than the slam latch and also includes 4 additional butterfly latches for extra security on the front door. The High Anxiety crate also is our only model that includes a 10-year dog damage warranty, we will send any replacement parts or even replace the crate if it is no longer safe.

What is the difference between the Stationary and High Anxiety crate?

Please see this video for assembly instructions.

Please see <a href="https://www.youtube.com/watch?v=f1bDo3nbgsE" rel="noopener noreferrer" target="_blank">this video</a> for assembly instructions.&#xA0;

How do I assemble my Stationary crate?

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Updated Knowledge Base 

Stationary Crate

Crates

My dog damaged the Collapsible crate. What do I do?

Are the airline rails required with a Collapsible Crate?

Does the Collapsible Crate have a warranty?

Can you fly with the Collapsible crate?

Can my dog destroy or escape the Collapsible Crate?

Does the Collapsible Crate come with smaller ventilation holes?

Does the Collapsible Crate rattle?

IATA Brackets

How do I assemble my Collapsible crate?

Collapsible Crate

I purchased the High Anxiety crate. What does this 10-year Dog Damage Warranty cover?

Can I order the High Anxiety Crate in a different color?

Is the High Anxiety Crate's air ventilation differ from other crate models?

Can I fly with the High Anxiety Crate?

Does the High Anxiety crate Collapse down?

How do I assemble my High Anxiety crate?

High Anxiety Crate

Do you cover dog damage?

What are the interior dimensions?

Do the crates get hot?

Do any crates have a removable tray?

Securing your Impact Dog Crate in a vehicle.

Can I make customizations or changes to a crate?

Do the crates provide sufficient ventilation?

When will it be back in stock?

What is the difference between the Stationary and Collapsible crate?

What types of products does the online shop offer?

What is the policy on visiting the warehouse to pick out crates?

Are there instructions available for assembling the crate and its accessories?

General Crate Questions

What is Affirm?

Why buy with Affirm?

Are there any interest or fees associated with Affirm loans (late fees)?

Does Affirm perform a credit check?

How does Affirm work?

Affirm Eligibility & Disclosure

What is Splitit?

How does Splitit work?

Does financing affect the warranty?

Financing

What is covered under the Lifetime Guarantee?

My dog damaged the Stationary or Collapsible crate. What do I do?

Do you sell replacement parts?

Policies

Lifetime Guarantee

Do you allow exchanges?

Do I need to keep any of the packing materials?

Do I need to pay for return shipping back to Impact Dog Crates?

How do I return my order?

What is lease to own?

How do I return the products from my Katapult lease purchase agreement?

What is your return policy?

What should I do if I received the wrong or a missing item in my order?

How long does it take for a refund to be processed?

What should I do after I've shipped my return?

Can I ask for a refund if the returned item was delivered to you but I still haven't received my refund?