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Please contact our Support Team through our <a href="https://www.impactdogcrates.com/pages/contact" rel="noopener noreferrer" target="_blank">Contact Us Form</a>&#xA0;or our chat.&#xA0;Phone support: <a href="tel:+12089080118">208-908-0118</a>, Monday-Friday, 8 AM-4 PM Pacific Time. Text support is no longer offered. Human and AI chat support are available 24/7. Our reply-time promise is 24-48 hours; availability is not a guarantee of immediate resolution.

Contact Impact support by phone, email, Contact Us Form or chat. Phone hours are Monday-Friday 8AM-4PM Pacific. Text support is no longer offered. Human and AI chat are available 24/7; replies are promised within 24-48 hours.

General Questions and Inquires

Impact Dog Crates

General Crate Questions

My dog damaged the Collapsible crate. What do I do?

Are the side rails required with a Collapsible Crate?

Does the Collapsible Crate have a warranty?

Can you fly with the Collapsible crate?

Does the Collapsible Crate rattle?

What are IATA Brackets?

Can my dog destroy or escape the Collapsible Crate?

How do I assemble my Collapsible crate?

How tall is the Collapsible crate when collapsed?

How much does the Collapsible crate weigh?

What are the dimensions of the Collapsible crate?

My collapsible crate did not come with thumb screws.

Collapsible Dog Damage Protection

Collapsible Crate

I purchased the High Anxiety crate. What does this Lifetime Dog Damage Guarantee cover?

Can I order the High Anxiety Crate in a different color?

Is the High Anxiety Crate's air ventilation differ from other crate models?

Can I fly with the High Anxiety Crate?

Does the High Anxiety crate Collapse down?

How do I assemble my High Anxiety crate?

What benefits does the High Anxiety Impact Crate offer for high-anxiety and escape artist dogs?

How much does the High Anxiety crate weigh?

What are the dimensions of the High Anxiety crate?

High Anxiety Crate

My dog damaged the Stationary Crate. What do I do?

Does the Stationary Crate have a removable tray?

What is the difference between the Stationary and High Anxiety crate?

How do I assemble my Stationary crate?

Stationary Crate

What is the Airline Dog Crate?

Can I fly with the Airline Dog Crate?

Is the Airline Dog Crate collapsible?

Does the Airline Dog Crate have a dog damage warranty?

My dog damaged the Airline Dog Crate. What do I do?

Are the Airline Rails included with the Airline Dog Crate?

Does the Airline Dog Crate have a warranty?

Can my dog destroy or escape the Airline Dog Crate?

Does the Airline Dog Crate come with smaller ventilation holes?

Does the Airline Dog Crate require assembly?

Is the Airline Dog Crate designed for air travel?

Airline Dog Crate

Is the Impact Dog Den door removable?

Is the Dog Den suitable for anxious or escape-prone dogs?

What sizes are available for the Dog Den?

How do I clean the Dog Den?

Does the Dog Den have a removable tray?

Can I fly with the Dog Den?

What is the Dog Den Warranty?

Does the Dog Den require assembly?

Impact Dog Den

What are the interior dimensions?

Do the crates get hot?

Do any crates have a removable tray?

Securing your Impact Dog Crate in a vehicle.

Can I make customizations or changes to a crate?

Do the crates provide sufficient ventilation?

What is the policy on visiting the warehouse to pick out crates?

Are there instructions available for assembling the crate and its accessories?

Do you make any donations or donate?

Do you cover dog damage?

Do your crates have locks?

What do I do if I did not receive my Fi Collar?

Will my accessories ship in the same box as my crate?

How do I access the Crate Training Course?

What is Affirm?

Why buy with Affirm?

Are there any interest or fees associated with Affirm loans (late fees)?

Does Affirm perform a credit check?

How does Affirm work?

Affirm Eligibility & Disclosure

What is Splitit?

How does Splitit work?

Does financing affect the warranty?

Financing

What is covered under the Lifetime Warranty?

My dog damaged the Stationary or Collapsible crate. What do I do?

Do you sell replacement parts?

Policies

Free Gifts

Lifetime Warranty

Do you allow exchanges?

Do I need to keep any of the packing materials?

Do I need to pay for return shipping back to Impact Dog Crates?

What is lease to own?

How do I return the products from my Katapult lease purchase agreement?

What is your return policy?

What should I do if I received the wrong or a missing item in my order?

How long does it take for a refund to be processed?

What should I do after I've shipped my return?

Can I ask for a refund if the returned item was delivered to you but I still haven't received my refund?

Returns & Exchanges

Will this crate fit in my vehicle?

Sizing

Which shipping carriers do you use?

Do I need to be home for delivery?

How long does shipping take?

Do you ship internationally?

How much does shipping cost?

Can you ship to Alaska and Hawaii?

When will my crate ship out?

My crate shows delivered but has not arrived.

My crate arrived damaged what do I do?

What is the typical lead time from purchase to delivery for your products?

How can I track my order or inquire about delayed shipments?

Shipping & Delivery

How do I strap this crate to a vehicle?

Can I fly with an Impact Crate?

Travel

Where can I get a discount?

Do you offer Wholesale or Bulk discounts?

Discounts

Washing Orthopedic products

Do all 4 wheels lock on the crate wheel cart?

Accessories

How do I become an affiliate?

Collaboration - Influencer

What is an Impact rental?

What if there’s an issue with my Impact Dog Crate? Is there a warranty?

How can I get help with my rental?

How can I cancel my rental?

Who is Fragile?

Impact Rentals

General Questions and InquiresUpdated a day ago