Do you cover dog damage?
The High Anxiety crate is our only crate covered by the Lifetime Dog Damage Guarantee. We do not cover dog damage on the Stationary or Collapsible crate models.
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General Crate Questions
What are the interior dimensions?
The internal dimensions of all of our crates are just 1/2" less than the external dimensions listed on each product page.
Do the crates get hot?
Aluminum dog crates are designed to dissipate heat effectively, making them a cooler option for your pet. It's important to note that we strongly advise against placing these crates in direct sunlight for extended periods. Additionally, we firmly dis
Do any crates have a removable tray?
Our crates do not come with a removable tray. However, each one features a flat bottom that is designed for easy cleaning.
Securing your Impact Dog Crate in a vehicle.
Most vehicles will have D-rings or hooks in its cargo area to securely fasten items. The most common way to secure the crate is to pull a tie-down or ratchet strap through the two handles (located on top of the crate) and connect it to the tie-down p
Can I make customizations or changes to a crate?
Currently, we are unable to provide any customizations or alterations to our dog crates. We can only offer them as they are displayed on our website.
Do the crates provide sufficient ventilation?
Our crates are designed to offer substantial airflow, and we have not had any incidents of dogs overheating in our crates when they are situated in a temperature-controlled environment.
When will it be back in stock?
Due to the high demand for our crates, our stock levels are continuously fluctuating, making it challenging to provide a precise restock time. To stay informed about the availability of the crate you’re interested in, please use our “notify me” featu
What is the difference between the Stationary and High Anxiety crate?
The High Anxiety crate will have double the thickness of aluminum, welded and riveted, and reduced 1/2" ventilation holes. It incorporates the use of a paddle latch rather than the slam latch and also includes 4 additional butterfly latches for extra
What is the difference between the Stationary and Collapsible crate?
The Stationary and Collapsible crates share a lot of similar features. The two features that set them apart from one another are:Collapsible: Set up is under 60 seconds. Stationary: Side door add-on compatible. Both are great options it just comes do
What is the policy on visiting the warehouse to pick out crates?
Customers are welcome to visit our facility to pick up crates. However, please note that we do not have a showroom with crates on display. Since we ship out 99% of our crates, they are all packaged. It is best to contact our support team in advance s
Are there instructions available for assembling the crate and its accessories?
Yes, our crates come with physical instructions included in the package. We apologize if these were missing. Rest assured, you can find all our instructional videos on our YouTube channel. If you prefer paper instructions, please contact our support
Do you make any donations or donate?
We frequently make donations to various non-profits, rescues, police departments, events, and individuals in need. Please keep in mind that we do our best to donate to as many causes as possible, but due to the high volume of requests, we are unable
General Questions and Inquires
Please contact our Support Team through our Contact Us Form or give us a call 208-908-0118!
Do you cover dog damage?
At Impact Dog Crates, we’re proud to offer a Lifetime Dog Damage Guarantee to the original owner against all damage caused to the crate by your dog. If your dog breaks it, we'll replace it.This warranty only applies to our High Anxiety crates and doe
Do your crates have locks?
Yes! Our Collapsible Crates come standard with a keyed locking slam latch for added security. Both our High Anxiety and Collapsible Crates also have holes on the handles, allowing you to add a padlock if you’d like extra reinforcement.
What do I do if I did not receive my Fi Collar?
We do not stock the Fi Collars, please visit their site to redeem your collar:. https://lp.tryfi.com/impact/
Where is the Stationary crate?
We are no longer offering the stationary crate due to low demand and product overlap, as the Collapsible crate now includes stationary screws.
Will my accessories ship in the same box as my crate?
Any accessories, such as a crate pad, pad liner, leash, collar, etc., will be shipped in separate boxes. You will receive a tracking number for each package we send to you.