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<p>Customers are welcome to visit our facility to pick up crates. However, please note that we do not have a showroom with crates on display. Since we ship out 99% of our crates, they are all packaged. It is best to contact our <a href="https://www.impactdogcrates.com/pages/contact"><u>support team</u></a> in advance so we can have your crate ready for pickup at our front office.</p>

Customers are welcome to visit our facility to pick up crates. However, please note that we do not have a showroom with crates on display. Since we ship out 99% of our crates, they are all packaged. It is best to contact our support team in advance s

What is the policy on visiting the warehouse to pick out crates?

Crates

General Crate Questions

My dog damaged the Collapsible crate. What do I do?

Are the airline rails required with a Collapsible Crate?

Does the Collapsible Crate have a warranty?

Can you fly with the Collapsible crate?

Can my dog destroy or escape the Collapsible Crate?

Does the Collapsible Crate come with smaller ventilation holes?

Does the Collapsible Crate rattle?

IATA Brackets

How do I assemble my Collapsible crate?

Collapsible Crate

I purchased the High Anxiety crate. What does this 10-year Dog Damage Warranty cover?

Can I order the High Anxiety Crate in a different color?

Is the High Anxiety Crate's air ventilation differ from other crate models?

Can I fly with the High Anxiety Crate?

Does the High Anxiety crate Collapse down?

How do I assemble my High Anxiety crate?

High Anxiety Crate

My dog damaged the Stationary Crate. What do I do?

Does the Stationary Crate have a removable tray?

What is the difference between the Stationary and High Anxiety crate?

How do I assemble my Stationary crate?

Stationary Crate

Do you cover dog damage?

What are the interior dimensions?

Do the crates get hot?

Do any crates have a removable tray?

Securing your Impact Dog Crate in a vehicle.

Can I make customizations or changes to a crate?

Do the crates provide sufficient ventilation?

When will it be back in stock?

What is the difference between the Stationary and Collapsible crate?

What types of products does the online shop offer?

What is Affirm?

Why buy with Affirm?

Are there any interest or fees associated with Affirm loans (late fees)?

Does Affirm perform a credit check?

How does Affirm work?

Affirm Eligibility & Disclosure

What is Splitit?

How does Splitit work?

Does financing affect the warranty?

Financing

What is covered under the Lifetime Guarantee?

My dog damaged the Stationary or Collapsible crate. What do I do?

Do you sell replacement parts?

Policies

Lifetime Guarantee

Do you allow exchanges?

Do I need to keep any of the packing materials?

Do I need to pay for return shipping back to Impact Dog Crates?

How do I return my order?

What is lease to own?

How do I return the products from my Katapult lease purchase agreement?

What is your return policy?

What should I do if I received the wrong or a missing item in my order?

Returns & Exchanges

What size should I get for my dog?

Will this crate fit in my vehicle?

Sizing

Which shipping carriers do you use?

Do I need to be home for delivery?

How long does shipping take?

Do you ship internationally?

How much does shipping cost?

Can you ship to Alaska and Hawaii?

When will my crate ship out?

My crate shows delivered but has not arrived.

My crate arrived damaged what do I do?

What is the typical lead time from purchase to delivery for your products?

How can I track my order or inquire about delayed shipments?

Shipping & Delivery

How do I strap this crate to a vehicle?

How Impact Dog Crates Saved This Dog in a car crash

Crash Testimonials - Dogs' Lives Saved by Impact Dog Crates

Travel

🫡 20% OFF Military or First Responder

🤑 Where can I get a discount?

📦 Do you offer Wholesale discounts?

Can I combine discount codes?

Discounts

Washing Orthopedic products

Accessories

How do I become an affiliate?

Collaboration - Influencer

What is the policy on visiting the warehouse to pick out crates?Updated a minute ago