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<p id="isPasted">The thumb screws should be installed on the top and bottom of the airline rail. They are silver and have the Impact logo on them. If there are no screws on your airline rails, please get in touch with our customer support team&#x2014;we&#x2019;d be happy to send some out.</p>

The thumb screws should be installed on the top and bottom of the airline rail. They are silver and have the Impact logo on them. If there are no screws on your airline rails, please get in touch with our customer support team—we’d be happy to send s

My collapsible crate did not come with thumb screws.

Crates

Collapsible Crate

Can I only buy online or is are there retail locations?

My dog damaged the Collapsible crate. What do I do?

Are the airline rails required with a Collapsible Crate?

Does the Collapsible Crate have a warranty?

Can you fly with the Collapsible crate?

Does the Collapsible Crate rattle?

What are IATA Brackets?

Can my dog destroy or escape the Collapsible Crate?

Does the Collapsible Crate come with smaller ventilation holes?

How do I assemble my Collapsible crate?

How tall is the Collapsible crate when collapsed?

How much does the Collapsible crate weigh?

What are the dimensions of the Collapsible crate?

What is the small black bar for?

I purchased the High Anxiety crate. What does this Lifetime Dog Damage Guarantee cover?

Can I order the High Anxiety Crate in a different color?

Is the High Anxiety Crate's air ventilation differ from other crate models?

Can I fly with the High Anxiety Crate?

Does the High Anxiety crate Collapse down?

How do I assemble my High Anxiety crate?

What benefits does the High Anxiety Impact Crate offer for high-anxiety and escape artist dogs?

How much does the High Anxiety crate weigh?

What are the dimensions of the High Anxiety crate?

High Anxiety Crate

Do you cover dog damage?

What are the interior dimensions?

Do the crates get hot?

Do any crates have a removable tray?

Securing your Impact Dog Crate in a vehicle.

Can I make customizations or changes to a crate?

Do the crates provide sufficient ventilation?

When will it be back in stock?

What is the difference between the Stationary and High Anxiety crate?

What is the difference between the Stationary and Collapsible crate?

What is the policy on visiting the warehouse to pick out crates?

Are there instructions available for assembling the crate and its accessories?

Do you make any donations or donate?

General Questions and Inquires

Do your crates have locks?

What do I do if I did not receive my Fi Collar?

Where is the Stationary crate?

Will my accessories ship in the same box as my crate?

General Crate Questions

What is Affirm?

Why buy with Affirm?

Are there any interest or fees associated with Affirm loans (late fees)?

Does Affirm perform a credit check?

How does Affirm work?

Affirm Eligibility & Disclosure

What is Splitit?

How does Splitit work?

Does financing affect the warranty?

Financing

What is covered under the Lifetime Warranty?

My dog damaged the Stationary or Collapsible crate. What do I do?

Do you sell replacement parts?

Policies

Lifetime Warranty

Do you allow exchanges?

Do I need to keep any of the packing materials?

Do I need to pay for return shipping back to Impact Dog Crates?

How do I return my order?

What is lease to own?

How do I return the products from my Katapult lease purchase agreement?

What should I do if I received the wrong or a missing item in my order?

How long does it take for a refund to be processed?

What should I do after I've shipped my return?

Can I ask for a refund if the returned item was delivered to you but I still haven't received my refund?

Return Policy / 30 Day Trial

Returns & Exchanges

Will this crate fit in my vehicle?

Sizing

Which shipping carriers do you use?

Do I need to be home for delivery?

How long does shipping take?

Do you ship internationally?

How much does shipping cost?

Can you ship to Alaska and Hawaii?

When will my crate ship out?

My crate shows delivered but has not arrived.

My crate arrived damaged what do I do?

What is the typical lead time from purchase to delivery for your products?

How can I track my order or inquire about delayed shipments?

Shipping & Delivery

How do I strap this crate to a vehicle?

How Impact Dog Crates Saved This Dog in a car crash

Crash Testimonials - Dogs' Lives Saved by Impact Dog Crates

Travel

🤑 Where can I get a discount?

📦 Do you offer Wholesale discounts?

Can I combine discount codes?

Discounts

Washing Orthopedic products

Do all 4 wheels lock on the crate wheel cart?

Accessories

How do I become an affiliate?

Collaboration - Influencer

My collapsible crate did not come with thumb screws.Updated 5 days ago