Collapsible Crate

My dog damaged the Collapsible crate. What do I do?

Please contact us, we will do our best to find a solution for you.

Are the airline rails required with a Collapsible Crate?

Yes and they are included with the purchase of the Collapsible crate.

Does the Collapsible Crate have a warranty?

At Impact Dog Crates, we’re proud to offer a lifetime warranty to the original owner against defects in materials or workmanship. If something goes wrong, we'll repair or replace the necessary parts, and we'll cover the parts cost – you just handle t

Can you fly with the Collapsible crate?

Yes, the Collapsible crate includes all 3 airline rails required for flying as well as the thumb screws to make it non-collapsible. Click here to see a detailed video on flying with a dog.

Does the Collapsible Crate rattle?

The Collapsible crate is very strong and very sturdy. If you have a rattle it is most likely from the rubber stopper falling off on the inside of the door. This can sometimes happen during climate changes. Please feel free to contact our support team

What are IATA Brackets?

This product is no longer necessary unless you have an older model Collapsible crate that does not have the thumb screws built into the frame of the crate. Don't hesitate to get in touch with our support team for additional information. Click Here fo

Can my dog destroy or escape the Collapsible Crate?

The Collapsible crate is not designed for dogs who escape or show signs of anxiety. Although this crate is much stronger than traditional wire and plastic crates, the hinges and folding design of this crate is not ideal for anxious dogs. We have spec

Does the Collapsible Crate come with smaller ventilation holes?

We are unable to add the High Anxiety ventilation holes to the Collapsible crate.

How do I assemble my Collapsible crate?

Please see this video for assembly instructions.

How tall is the Collapsible crate when collapsed?

The Collapsible Crate is 8" in height when collapsed (this applies for all sizes).

How much does the Collapsible crate weigh?

Medium - (30.5"L x 20.5"W x 26"H) 28.5 LBS. Intermediate - (34.5"L x 23"W x 29"H) 35 LBS. Large - (40.5"L x 23"W x 29"H) 38 LBS. XL - (40.5"L x 27.5”W x 34"H) 45 LBS. 2XL - (48"L x 27"W x 33"H) 48 LBS. 3XL - (54.5"L x 35.5"W x 42"H) 70 LBS

What are the dimensions of the Collapsible crate?

What is the small black bar for?

The small black bar, or shorter airline rail, is designed for the back of the crate when flying. You can install it using the Stationary Screws on the rear wall of the crate. This piece is only required for air travel.

My collapsible crate did not come with thumb screws.

The thumb screws should be installed on the top and bottom of the airline rail. They are silver and have the Impact logo on them. If there are no screws on your airline rails, please get in touch with our customer support team—we’d be happy to send s