Updated Knowledge Base  logo
Updated Knowledge Base  logo

All articles

Collapsible Crate

My dog damaged the Collapsible crate. What do I do?

Please contact us, we will do our best to find a solution for you.

Are the airline rails required with a Collapsible Crate?

Yes.

Does the Collapsible Crate have a warranty?

The Collapsible crate comes with our Lifetime Guarantee to ensure your crate is free of defects in materials or workmanship, for life. The Collapsible crate does not come with a dog damage warranty.

Can you fly with the Collapsible crate?

The Collapsible crate can become airline compatible with the Door Guard attachment and IATA brackets, which can be found on our Accessories page. We recommend calling the airline you plan to fly with ahead of time, as each airline has specific requir

Can my dog destroy or escape the Collapsible Crate?

The Collapsible crate is not designed for dogs who escape or show signs of anxiety. Although this crate is much stronger than traditional wire and plastic crates, the hinges and folding design of this crate is not ideal for anxious dogs. We have spec

Does the Collapsible Crate come with smaller ventilation holes?

We are unable to add the High Anxiety ventilation holes to the Collapsible crate.

Does the Collapsible Crate rattle?

The Collapsible crate is very strong and very sturdy. If you have a rattle it is most likely from the rubber stopper falling off on the inside of the door. This can sometimes happen during climate changes. Please feel free to contact our support team

IATA Brackets

We engineered sturdy IATA-approved brackets to transform your Collapsible Impact Dog Crate into a stationary crate in order to meet the IATA (International Air Transport Association) pet cargo requirements. Enjoy the benefits of a durable airline app

Can my dog destroy or escape the Collapsible Crate?

The Collapsible crate is not designed for dogs who escape or show signs of anxiety. Although this crate is much stronger than traditional wire and plastic crates, the hinges and folding design of this crate is not ideal for anxious dogs. We have spec

Does the Collapsible Crate come with smaller ventilation holes?

We are unable to add the High Anxiety ventilation holes to the Collapsible crate.

How do I assemble my Collapsible crate?

Please see this video for assembly instructions.