Shipping & Delivery
Do I need to pay for return shipping back to Impact Dog Crates?
Standard returns have a $50 fee. For 54-inch return freight or outside-contiguous-48 return shipping, no additional $50 is added; you pay the applicable transport cost. Standard exchange shipping has product and freight exceptions.
Do I need to keep any of the packing materials?
Yes, you will need to return or exchange your crate by shipping it in its original packaging.
Which shipping carriers do you use?
We usually ship by UPS or FedEx ground; 54-inch Collapsible and some larger shipments use freight. Orders may arrive in separate packages. Expedited options require customer-service confirmation.
Do I need to be home for delivery?
For orders shipping FedEx or UPS, you do not need to be home for delivery. If you ordered a large amount of crates and it shipped LTL Freight you will need to schedule an appointment for delivery. This can be set up with the tracking information we e
How long does shipping take?
Once the product has left our facility it may take up to 5-7 business days depending on your location from our warehouse (located in Hayden, Idaho) to receive it.
Do you ship internationally?
International shipping costs are quoted at checkout. APO, FPO and DPO military addresses are not accepted.
How much does shipping cost?
Eligible orders over $500 after discounts and before tax qualify for free standard outbound shipping within the contiguous 48 states. Includes qualifying Secondhand and the confirmed 54-inch Collapsible and High Anxiety Pro Assembly cases.
Can you ship to Alaska and Hawaii?
Yes, we can ship to Alaska and Hawaii! While shipping is not free, we do offer a discounted rate. You can check the exact shipping cost at checkout.
When will my crate ship out?
Check the current shipping estimate for your exact product configuration before ordering. Contact customer service if unclear or to confirm an expedited option. Tracking is emailed when your crate ships.
My crate shows delivered but has not arrived.
If your tracking number indicates that your crate has been delivered but you can't find it, please wait for 48 hours since it might have been mistakenly scanned. We also suggest checking with your spouse or a neighbor to see if they might have brough
My crate arrived damaged what do I do?
While it's rare for our crates to get damaged during shipping, it can occasionally occur. If this happens, we assure you that we will resolve the issue promptly. To report any damage, please use the Contact Us Form on our website or email us with pho
What is the typical lead time from purchase to delivery for your products?
Check the current shipping estimate for your exact product configuration. Dispatch lead time is separate from carrier transit; contact customer service when the estimate is missing or unclear.
How can I track my order or inquire about delayed shipments?
To track your order or inquire about delayed shipments, customers are encouraged to reach out to our customer service with their order number. When an item is delayed, such as a fan due to a back order, we maintain open communication to keep the cust