If you are returning your crate for a refund, you will need to pay for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within the contiguous 48 States.
Yes, you will need to return or exchange your crate by shipping it in its original packaging.
We ship standard ground (UPS & FedEx) for all crates minus our Great Dane crates (54" Collapsible and 48" (Great Dane + tall) ). Please note, with some larger shipments your order may ship LTL Freight. If you order a crate and accessories they may sh
For orders shipping FedEx or UPS, you do not need to be home for delivery. If you ordered a large amount of crates and it shipped LTL Freight you will need to schedule an appointment for delivery. This can be set up with the tracking information we e
Once the product has left our facility it may take up to 3-7 business days depending on your location from our warehouse (located in Hayden, Idaho) to receive it.
Yes, the shipping cost will be quoted at check out.
Shipping is FREE if your order is over $100 and if your shipping address is within the contiguous United States. There are additional shipping costs to Alaska and Hawaii.
Yes, we can ship to Alaska and Hawaii!
All crates ship out within 24 hrs of placing your order. Once your crate is ready, it will be shipped via FedEx or UPS, at which point you'll receive an email with tracking information to follow its journey to your doorstep.
If your tracking number indicates that your crate has been delivered but you can't find it, please wait for 48 hours since it might have been mistakenly scanned. We also suggest checking with your spouse or a neighbor to see if they might have brough
While it's rare for our crates to get damaged during shipping, it can occasionally occur. If this happens, we assure you that we will resolve the issue promptly. To report any damage, please use the Contact Us Form on our website or email us with pho
Thank you for your inquiry about our lead times. When you place an order with us, we ship your crate within 24 hours (*excluding the 54" Collapsible crate). We will email you the tracking information as soon as it leaves our facility in Hayden, Idaho
To track your order or inquire about delayed shipments, customers are encouraged to reach out to our customer service with their order number. When an item is delayed, such as a fan due to a back order, we maintain open communication to keep the cust