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Shipping & Delivery

Do I need to pay for return shipping back to Impact Dog Crates?

If you are returning your crate for a refund, you will need to pay for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within the contiguous 48 States.

Do I need to keep any of the packing materials?

Yes, you will need to return or exchange your crate by shipping it in its original packaging.

Which shipping carriers do you use?

We ship standard ground (UPS & FedEx) for all crates minus our Great Dane crates (54" Collapsible and 48" (Great Dane + tall) ). Please note, with some larger shipments your order may ship LTL Freight. If you order a crate and accessories they may sh

Do I need to be home for delivery?

For orders shipping FedEx or UPS, you do not need to be home for delivery. If you ordered a large amount of crates and it shipped LTL Freight you will need to schedule an appointment for delivery. This can be set up with the tracking information we e

How long does shipping take?

Shipping times may take up to 3-7 business days depending on your location from our warehouse (located in Hayden, Idaho).

Do you ship internationally?

Yes, please contact us for a quote.

How much does shipping cost?

Shipping is FREE if your order is over $100 and if your shipping address is within the contiguous United States. There are additional shipping costs to Alaska and Hawaii.

Can you ship to Alaska and Hawaii?

Yes, we can ship to Alaska and Hawaii. There is an additional shipping cost added during checkout.

When will my crate ship out?

Colors: Gray / White / Black:. Processing Time: Approximately 3-7 business days. Colors: Pink / OD Green / Teal / Tan:. Processing Time: About 14-21 days. Once your crate is ready, it will be shipped via FedEx or UPS, at which point you'll receive an

My crate shows delivered but has not arrived.

If your tracking number indicates that your crate has been delivered but you can't find it, please wait for 48 hours since it might have been mistakenly scanned. We also suggest checking with your spouse or a neighbor to see if they might have brough

My crate arrived damaged what do I do?

While it's rare for our crates to get damaged during shipping, it can occasionally occur. If this happens, we assure you that we will resolve the issue promptly. To report any damage, please use the Contact Us Form on our website or email us with pho