Any manufactured defects are covered for the lifetime of the crate on all hardware and craftsmanship. The Lifetime Guarantee does not include normal wear and tear when using the crate and does not include dog damage.
The High Anxiety crate is our only crate covered by the 10-year Dog Damage Warranty. We do not cover dog damage on the Stationary or Collapsible crate models.
If your dog damages a part of the crate causing a malfunction or compromising the safety of your dog and the crate, those parts will be replaced for free. Free replacement parts, or even crate replacement, is provided within this 10 year timespan. If
Please contact us, we will do our best to find a solution for you.
Yes, please contact us for more information.
The Collapsible crate comes with our Lifetime Guarantee to ensure your crate is free of defects in materials or workmanship, for life. The Collapsible crate does not come with a dog damage warranty.
Please see our detailed policies for Warranty, Returns & Exchanges.