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Lifetime Guarantee

What is covered under the Lifetime Guarantee?

Any manufactured defects are covered for the lifetime of the crate on all hardware and craftsmanship. The Lifetime Guarantee does not include normal wear and tear when using the crate and does not include dog damage.

Do you cover dog damage?

The High Anxiety crate is our only crate covered by the 10-year Dog Damage Warranty. We do not cover dog damage on the Stationary or Collapsible crate models.

I purchased the High Anxiety crate. What does this 10-year Dog Damage Warranty cover?

If your dog damages a part of the crate causing a malfunction or compromising the safety of your dog and the crate, those parts will be replaced for free. Free replacement parts, or even crate replacement, is provided within this 10 year timespan. If

My dog damaged the Stationary or Collapsible crate. What do I do?

Please contact us, we will do our best to find a solution for you.

Do you sell replacement parts?

Yes, please contact us for more information.

Does the Collapsible Crate have a warranty?

The Collapsible crate comes with our Lifetime Guarantee to ensure your crate is free of defects in materials or workmanship, for life. The Collapsible crate does not come with a dog damage warranty.


Please see our detailed policies for Warranty, Returns & Exchanges.