All crates, including Impact Secondhand, have lifetime manufacturer coverage for the original purchaser, except legacy Tarter crates (two years). Manufacturer coverage excludes dog damage and normal wear; dog-damage guarantees are separate.

All crates include a lifetime manufacturer warranty for the original purchaser against defects in materials or workmanship, including crates purchased through Impact&apos;s Secondhand program. The exception is the Impact x Tarter collaboration crate, which has a two-year manufacturer warranty and is no longer sold. Coverage is non-transferable and requires proof of purchase; a private resale does not transfer the warranty.Manufacturer coverage does not include dog damage or normal wear and tear. High Anxiety has a separate included Lifetime Dog Damage Guarantee. Collapsible two-year Dog Damage Protection is a separately purchased add-on where offered for the exact model; it is not included with the crate. Other optional protection follows the matching product terms.Secondhand crates are not eligible for a dog-damage guarantee or add-on dog-damage protection. Secondhand remains final sale and outside the 30-day trial.For approved High Anxiety manufacturer-warranty and eligible dog-damage-guarantee claims within the contiguous 48 United States, Impact pays replacement shipping and required return shipping, including applicable 54-inch and LTL freight. Both coverages are valid outside the contiguous 48 United States; Impact-paid shipping in both directions for outside-region claims retains the condition that the customer paid original shipping. Contact customer service to arrange the claim and shipping. Secondhand crates retain manufacturer-defect coverage only, with no dog-damage guarantee or add-on protection. These warranty terms do not change ordinary return or exchange freight charges.Accessories have lifetime manufacturer-defect warranty coverage only; dog damage is not covered. Contact customer support for claim review and the shipping terms applicable to the exact accessory.

What is covered under the Lifetime Warranty?

If your dog damages a part of the crate causing a malfunction or compromising the safety of your dog and the crate, those parts will be replaced for free. Free replacement parts, or even crate replacement for as long as you own the crate. If this hap

If your dog damages a part of the crate causing a malfunction or compromising the safety of your dog and the crate, those parts will be replaced for free. Free replacement parts, or even crate replacement for as long as you own the crate. If this happens, please contact us immediately, so we can provide you with replacement parts or a brand new crate.For approved High Anxiety manufacturer-warranty and eligible dog-damage-guarantee claims within the contiguous 48 United States, Impact pays replacement shipping and required return shipping, including applicable 54-inch and LTL freight. Both coverages are valid outside the contiguous 48 United States; Impact-paid shipping in both directions for outside-region claims retains the condition that the customer paid original shipping. Contact customer service to arrange the claim and shipping. Secondhand crates retain manufacturer-defect coverage only, with no dog-damage guarantee or add-on protection. These warranty terms do not change ordinary return or exchange freight charges.Secondhand crates retain their manufacturer warranty but are not eligible for a dog-damage guarantee or add-on dog-damage protection.

I purchased the High Anxiety crate. What does this Lifetime Dog Damage Guarantee cover?

Please contact us, we will do our best to find a solution for you.

Please contact us, we will do our best to find a solution for you.

My dog damaged the Stationary or Collapsible crate. What do I do?

Yes, please access our product page: https://www.impactdogcrates.com/collections/purchase-replacement-parts

Yes, please access our product page: https://www.impactdogcrates.com/collections/purchase-replacement-parts

Do you sell replacement parts?

Lifetime manufacturer coverage for the original owner. Covered parts and their shipping are free in the US; Impact pays outbound and required-return shipping for covered manufacturer defects outside the US. Dog-damage protection is separate.

<h2 id="isPasted">Lifetime Warranty</h2>At Impact Dog Crates, we&#x2019;re proud to offer a lifetime warranty to the original owner against defects in materials or workmanship. For covered Collapsible manufacturing-defect claims in the United States, replacement parts and shipping of those parts are free. For covered manufacturer-defect claims outside the United States, Impact pays outbound and required-return shipping. Contact support to confirm claim eligibility and arrange the shipment.This warranty doesn&apos;t cover dog damage, paint issues, or normal wear and tear like scratches. It&#x2019;s non-transferable and requires proof of purchase. For any warranty questions or claims, please reach out to our customer support team.Where offered for your exact Collapsible model, two-year Dog Damage Protection is a separately purchased add-on and is not included with the crate (paint damage excluded).During an eligible 30-day crate trial beginning on delivery, you may return your crate even if your dog has damaged it, whether or not you purchased Dog Damage Protection. This exception applies only to dog-caused damage in an eligible trial return. Original packaging, cleanliness, completeness, deadlines, applicable fees and inspection still apply. Secondhand and Tarter crates are not eligible for the trial. Exchange conditions are unchanged.

Does the Collapsible Crate have a warranty?

Please see our detailed policies for Warranty, Returns & Exchanges.

Please see our detailed policies for <a href="https://www.impactdogcrates.com/pages/privacy-policy" rel="noopener noreferrer" target="_blank">Warranty, Returns &amp; Exchanges</a>.&#xA0;

Policies

Free gifts are not eligible for return or replacement unless covered under a manufacturer defect. We’re happy to assist with any warranty-related concerns, but these items fall outside of our standard return and exchange policy.

Free gifts are not eligible for return or replacement unless covered under a manufacturer defect. We&#x2019;re happy to assist with any warranty-related concerns, but these items fall outside of our standard return and exchange policy.

Free Gifts

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Knowledge Base 

Read about our lifetime warranty for Impact Dog Crates. Enjoy peace of mind with guaranteed quality and durability.

Lifetime Warranty

My dog damaged the Collapsible crate. What do I do?

Are the side rails required with a Collapsible Crate?

Can you fly with the Collapsible crate?

Does the Collapsible Crate rattle?

What are IATA Brackets?

Can my dog destroy or escape the Collapsible Crate?

How do I assemble my Collapsible crate?

How tall is the Collapsible crate when collapsed?

How much does the Collapsible crate weigh?

What are the dimensions of the Collapsible crate?

My collapsible crate did not come with thumb screws.

Collapsible Dog Damage Protection

Collapsible Crate

Can I order the High Anxiety Crate in a different color?

Is the High Anxiety Crate's air ventilation differ from other crate models?

Can I fly with the High Anxiety Crate?

Does the High Anxiety crate Collapse down?

How do I assemble my High Anxiety crate?

What benefits does the High Anxiety Impact Crate offer for high-anxiety and escape artist dogs?

How much does the High Anxiety crate weigh?

What are the dimensions of the High Anxiety crate?

High Anxiety Crate

My dog damaged the Stationary Crate. What do I do?

Does the Stationary Crate have a removable tray?

What is the difference between the Stationary and High Anxiety crate?

How do I assemble my Stationary crate?

Stationary Crate

What is the Airline Dog Crate?

Can I fly with the Airline Dog Crate?

Is the Airline Dog Crate collapsible?

Does the Airline Dog Crate have a dog damage warranty?

My dog damaged the Airline Dog Crate. What do I do?

Are the Airline Rails included with the Airline Dog Crate?

Does the Airline Dog Crate have a warranty?

Can my dog destroy or escape the Airline Dog Crate?

Does the Airline Dog Crate come with smaller ventilation holes?

Does the Airline Dog Crate require assembly?

Is the Airline Dog Crate designed for air travel?

Airline Dog Crate

Is the Impact Dog Den door removable?

Is the Dog Den suitable for anxious or escape-prone dogs?

What sizes are available for the Dog Den?

How do I clean the Dog Den?

Does the Dog Den have a removable tray?

Can I fly with the Dog Den?

What is the Dog Den Warranty?

Does the Dog Den require assembly?

Impact Dog Den

What are the interior dimensions?

Do the crates get hot?

Do any crates have a removable tray?

Securing your Impact Dog Crate in a vehicle.

Can I make customizations or changes to a crate?

Do the crates provide sufficient ventilation?

What is the policy on visiting the warehouse to pick out crates?

Are there instructions available for assembling the crate and its accessories?

Do you make any donations or donate?

General Questions and Inquires

Do you cover dog damage?

Do your crates have locks?

What do I do if I did not receive my Fi Collar?

Will my accessories ship in the same box as my crate?

How do I access the Crate Training Course?

General Crate Questions

Impact Dog Crates

What is Affirm?

Why buy with Affirm?

Are there any interest or fees associated with Affirm loans (late fees)?

Does Affirm perform a credit check?

How does Affirm work?

Affirm Eligibility & Disclosure

What is Splitit?

How does Splitit work?

Does financing affect the warranty?

Financing

Do you allow exchanges?

Do I need to keep any of the packing materials?

Do I need to pay for return shipping back to Impact Dog Crates?

What is lease to own?

How do I return the products from my Katapult lease purchase agreement?

What is your return policy?

What should I do if I received the wrong or a missing item in my order?

How long does it take for a refund to be processed?

What should I do after I've shipped my return?

Can I ask for a refund if the returned item was delivered to you but I still haven't received my refund?