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Returns & Exchanges

Do you allow exchanges?

Exchange Policy:. To initiate an exchange click here. We allow one free product exchange per order for customers located within the contiguous 48 States. Exchange must be claimed within 10 calendar days of receiving the product. To be valid for an ex

Do I need to keep any of the packing materials?

Yes, you will need to return or exchange your crate by shipping it in its original packaging.

Do I need to pay for return shipping back to Impact Dog Crates?

If you are returning your crate for a refund, you will need to pay for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within the contiguous 48 States.

How do I return my order?

Return Policy:. To initiate a return click here.You have 30 calendar days to return your unused product from the date of delivery. If the return is initiated after the first 10 calendar days of receiving your product, you will be charged a minimum 10

What is lease to own?

We are glad you asked! Lease to own means that you make recurring payments for the use of the products you have selected. You have no long term obligation to continue leasing, and can return the product to Katapult at any time with no further obligat

How do I return the products from my Katapult lease purchase agreement?

Customers have the right to return their product within 30 days of receipt of their product or such other deadline as stated in your return policy and receive a refund of applicable money paid with the exclusion of the initial $45 payment unless refu

What is your return policy?

Return Policy:. To initiate a return click here.You have 30 calendar days to return your unused product from the date of delivery. If the return is initiated after the first 10 calendar days of receiving your product, you will be charged a minimum 10

What should I do if I received the wrong or a missing item in my order?

If you received the wrong item or have a missing item in your order, we request that you send photos of the product you received, including a photo of the QC Sticker, which should have a signature on it. In the case of missing screws for assembly, a

How long does it take for a refund to be processed?

Refunds are processed once the returned item has been scanned at our warehouse. Once the return is received, we will process the refund. Depending on your original payment method, it usually takes 3-5 business days for the refund to reflect in your b

What should I do after I've shipped my return?

After you have shipped your return, please allow some time for it to be received and scanned at our warehouse. Once the return is processed, we will issue a refund to your original payment method. It typically takes 3-5 business days for the refund t

Can I ask for a refund if the returned item was delivered to you but I still haven't received my refund?

If the returned item has been delivered to our warehouse but you haven't yet received your refund, please allow 3-5 business days for the refund to be processed and reflect in your bank account. If this period has passed and you still haven't receive