Exchange Policy:. To initiate an exchange click here. We allow one free product exchange per order for customers located within the contiguous 48 States. Exchange must be claimed within 30 calendar days of receiving the product. To be valid for an ex
Yes, you will need to return or exchange your crate by shipping it in its original packaging.
If you are returning your crate for a refund, you will need to pay for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within the contiguous 48 States.
We are glad you asked! Lease to own means that you make recurring payments for the use of the products you have selected. You have no long term obligation to continue leasing, and can return the product to Katapult at any time with no further obligat
Customers have the right to return their product within 30 days of receipt of their product or such other deadline as stated in your return policy and receive a refund of applicable money paid with the exclusion of the initial $45 payment unless refu
Return Policy:. To initiate a return click here. Impact Dog Crates products are warranted to be free from defects in materials or workmanship for life to the original owner from the date of purchase from Impact Dog Crates. If you have purchased an IM
If you received the wrong item or have a missing item in your order, we request that you send photos of the product you received, including a photo of the QC Sticker, which should have a signature on it. In the case of missing screws for assembly, a
All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be compl
All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be compl
All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be compl
30-Day Money-Back Guarantee. We want you to feel confident in your purchase, which is why we’ve got you covered with our 30-day money-back guarantee. This policy is designed to ensure your satisfaction while offering a risk-free shopping experience.