Exchange Policy:. To initiate an exchange click here. We allow one free product exchange per order for customers located within the contiguous 48 States. Exchange must be claimed within 10 calendar days of receiving the product. To be valid for an ex
Yes, you will need to return or exchange your crate by shipping it in its original packaging.
If you are returning your crate for a refund, you will need to pay for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within the contiguous 48 States.
Return Policy:. To initiate a return click here.You have 30 calendar days to return your unused product from the date of delivery. If the return is initiated after the first 10 calendar days of receiving your product, you will be charged a minimum 10
We are glad you asked! Lease to own means that you make recurring payments for the use of the products you have selected. You have no long term obligation to continue leasing, and can return the product to Katapult at any time with no further obligat
Customers have the right to return their product within 30 days of receipt of their product or such other deadline as stated in your return policy and receive a refund of applicable money paid with the exclusion of the initial $45 payment unless refu
Return Policy:. To initiate a return click here.You have 30 calendar days to return your unused product from the date of delivery. If the return is initiated after the first 10 calendar days of receiving your product, you will be charged a minimum 10
If you received the wrong item or have a missing item in your order, we request that you send photos of the product you received, including a photo of the QC Sticker, which should have a signature on it. In the case of missing screws for assembly, a